Today's customer has options. Whether you sell to businesses or to consumers, you are likely competing with other companies and brands for the same wallet share. Exceptional product and service quality is no longer enough to differentiate you. Today's customer not only wants a very high quality of service, she/he also expects exceptional human 2 human interaction. So during a time when automation and deflection are buzzwords that drive our industries and we are all measured on dollars created and dollars saved, how do we leverage human centricity to drive customer success and satisfaction? Join Mukesh as he explores the intersection of human centric design and customer success in this thought provoking session.